Question 1

What is Maidway?

Accepted Answer

Maidway is an all-in-one management platform built specifically for home cleaning businesses. It brings together appointment scheduling, customer management, online booking, team coordination, GPS tracking, payment processing, and reporting—all in one place so you can focus on growing your business instead of juggling spreadsheets.

Question 2

What is the embedded booking widget?

Accepted Answer

The booking widget is a white-label component you embed directly on your own website. Customers can browse your services, select a date and time, enter their address, and pay online—all without leaving your site. The widget automatically matches your brand colors and logo.

Question 3

Can my team members use Maidway on their phones?

Accepted Answer

Yes. Maidway includes a dedicated mobile-optimized Progressive Web App (PWA) for field teams. Team members can view their daily schedule, accept jobs, log arrival and departure times, communicate with the office, and submit job notes—all from any smartphone without downloading an app.

Question 4

Is there a customer self-service portal?

Accepted Answer

Yes. Each customer gets a personal portal where they can view upcoming and past appointments, update their address, manage saved payment methods, and contact your team—reducing inbound support requests and giving customers the flexibility they expect.

Question 5

How is Maidway priced?

Accepted Answer

Maidway uses tiered subscription plans based on your monthly appointment volume. You start free and upgrade as your business grows. Plans are month-to-month with no long-term commitment. See our Pricing section for full details.

Question 6

Does Maidway integrate with Google Calendar?

Accepted Answer

Yes. Maidway supports a per-company OAuth 2.0 integration for syncing appointments. Once connected, appointments are automatically pushed to your Google Calendar and kept in sync as schedules change—so your team always has up-to-date schedules in one place.

Question 7

How do I get started?

Accepted Answer

Sign up for a free account, complete your company profile, add your cleaning services and pricing, invite your team members, and then embed your booking widget on your website. Most businesses are fully set up and taking online bookings within a few hours.

Question 8

Does Maidway support online payments?

Accepted Answer

Yes. Maidway integrates with Stripe for secure payment processing. Customers can save their credit card during booking, and you can charge them automatically when the job is completed. Gift cards and promo codes are also supported.

Question 9

Does Maidway track team locations?

Accepted Answer

Yes. Maidway includes GPS tracking with smart geofencing. When a team member arrives at or leaves a job site, the system can automatically log their time. Admins can view real-time team locations on a map and customers receive automated ETA notifications.

Question 10

Can customers leave reviews or feedback?

Accepted Answer

Yes. After each appointment, customers can rate their experience and leave feedback. You can view ratings and reviews in the admin dashboard and use them to identify top-performing teams or areas for improvement.

Question 11

What happens if I go over my appointment limit?

Accepted Answer

If you exceed your plan’s monthly appointment limit, you’ll be billed a small per-appointment overage fee. You can also upgrade to a higher plan at any time to increase your limit and avoid overages.

Question 12

Can Maidway connect to Zapier or other automation tools?

Accepted Answer

Yes. Maidway includes an outgoing webhook system that can send event notifications to Zapier, Make, n8n, and other automation platforms. This lets you build custom workflows—like automatically adding new customers to your CRM or sending Slack notifications when a booking is made.

Question 13

Is there a free plan?

Accepted Answer

Yes! Maidway offers a 14-day free trial so you can explore all features before committing. After the trial, choose a plan that fits your business size. There are no setup fees and you can upgrade or downgrade at any time.

Question 14

What is the AI Business Assistant?

Accepted Answer

The AI Business Assistant is a built-in tool that lets you ask natural-language questions about your business data. Ask things like “Who are my top 10 customers?” or “How many appointments did we have this month?” and get instant answers without digging through reports.

Question 15

How does payroll work in Maidway?

Accepted Answer

Maidway has a built-in payroll system where you can configure pay rates per team, track hours worked, add mileage reimbursement, tips, bonuses, and deductions. Generate payroll reports for any pay period and export them for your accounting software.

Question 16

Does Maidway support recurring appointments?

Accepted Answer

Absolutely. Customers can book weekly, bi-weekly, or monthly recurring service. The system automatically generates future appointments in the series, and you can offer frequency-based discounts to encourage long-term commitments.

Question 17

Are there setup fees or cancellation fees?

Accepted Answer

No. There are no setup fees, no cancellation fees, and no long-term contracts. You can cancel your subscription at any time and your account will remain active until the end of your current billing period.

Question 18

Does Maidway send SMS messages?

Accepted Answer

Yes. With Twilio integration, Maidway can send SMS appointment confirmations, reminders, and even support an AI-powered SMS booking flow where customers can book appointments entirely through text messages.

Question 19

Do I need technical skills to set up Maidway?

Accepted Answer

Not at all. Maidway is designed to be user-friendly for business owners without technical backgrounds. The setup wizard guides you through each step, and the booking widget can be embedded on your website with a simple copy-paste of a code snippet.

Question 20

Can I customize email and SMS notifications?

Accepted Answer

Yes. You can customize confirmation emails, reminder messages, and follow-up communications. Maidway supports both email (via SendGrid) and SMS (via Twilio) notifications, and you can configure templates to match your brand voice.

Question 21

Is my payment information secure?

Accepted Answer

Yes. All payment processing is handled through Stripe, which is PCI DSS Level 1 certified—the highest level of security in the payments industry. Maidway never stores your full card details on our servers.

Question 22

Is there an address autocomplete feature?

Accepted Answer

Yes. Maidway uses a server-side Google Places proxy for address entry, providing autocomplete suggestions as customers type their address. This works across all booking forms and the admin dashboard, ensuring accurate addresses without exposing client-side API keys.

Question 23

What is the auto-scheduling engine?

Accepted Answer

The auto-scheduling engine optimizes your team’s appointments using a three-phase algorithm: balance workloads across teams, fill schedule gaps, and cluster nearby jobs to reduce drive time. You can preview changes before committing them.

Question 24

Does Maidway have a gift card feature?

Accepted Answer

Yes. You can sell digital gift cards through an embeddable widget on your website. Customers purchase gift cards that recipients can redeem during booking. You can track balances, usage history, and expiration dates from the admin dashboard.

Frequently Asked Questions